Refunds & Returns

If you’re unhappy with your order or service you’ve received please get in touch with us by calling 07807919681 or contact us via woof@pawtypooch.com

To obtain a refund you must return the product(s) to us in the same condition in which you received them within 14 days. We will examine the returned product(s) and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable cost incurred by you in returning the item to us.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

Please note delivery times are based on the Royal Mail so can vary. We aim to ship all orders within 48 hours then shipping times will apply. ¬†We do not offer refunds for items that don’t arrive on time unless the item is returned.